Legal
Last updated: 11 September 2026
These terms of sale apply to the sale of goods from Ittar AS to consumers via the web shop at www.ittar.no. Consumer purchases of this kind are mainly governed by the Norwegian Sale of Goods Act (kjøpsloven), the Right of Cancellation Act (angrerettloven), the Marketing Control Act (markedsføringsloven), the Personal Data Act (personopplysningsloven), the E-commerce Act (ehandelsloven) and the Credit Purchase Act (kredittkjøpsloven) where relevant, and these acts give consumers rights that cannot be waived by agreement. The terms that are available on these pages must be read in light of these acts. In the event of any conflict between these terms and mandatory legislation, the legislation takes precedence.
These terms of sale will, together with your order confirmed by an order confirmation, together constitute the contractual basis for the purchase.
Consumer purchases of this kind are also governed by the Right of Cancellation Act, see section 8 below.
The seller is:
Ittar AS
Romeriksgata 55
2003 Lillestrøm, Norway
Organization number: 837 346 932
Email: info@ittar.no
hereinafter referred to as "the seller/service provider".
The buyer is the consumer who places the order, hereinafter referred to as "the buyer/consumer".
The stated price for the goods is the total price the buyer must pay. This price includes all taxes and charges (including 25% Norwegian VAT) and additional costs, such as delivery, unless otherwise stated. Further information about the various cost elements is given on the shop page before an order is placed.
The agreement is binding for both parties once the buyer's order has been received by the seller. However, a party is not bound by the agreement if there has been a typing or writing error in the offer from the seller in the web shop or in the buyer's order, and the other party realized or should have realized that such an error existed.
The seller may request payment for the goods from the moment they are dispatched to the buyer. Payment for the order is made online via Vipps MobilePay, using either the Vipps wallet or a payment card (Visa or Mastercard) processed through Vipps MobilePay's secure checkout. Ittar does not see or store the buyer's full card details at any point; card data is handled directly by Vipps MobilePay's payment infrastructure.
If the buyer uses a payment card, the seller may reserve the purchase sum on the card at the time of order, rather than charging it.
Delivery has taken place when the buyer, or their representative, has taken possession of the goods.
Unless otherwise agreed at the time of order, the seller shall deliver the goods to the buyer without undue delay and within 30 days of the order. Goods are shipped from Lillestrøm, Norway, via Posten Bring, to addresses within Norway.
Risk in the goods passes to the buyer once the goods have been received by the buyer in accordance with section 6. If a carrier has been engaged for transport of the goods and the buyer is responsible for engaging it, risk passes to the buyer once the goods are handed over to the carrier.
Unless the agreement is exempt from the right of withdrawal, the buyer may cancel the purchase of the goods in accordance with the Right of Cancellation Act. The buyer must notify the seller of the use of the right of withdrawal within 14 days from the day after the goods, along with the required information about the right of withdrawal and a standard cancellation form, are received. This deadline includes all calendar days. If the deadline expires on a Saturday, public holiday, or holiday-equivalent day, the deadline is extended to the next ordinary business day.
The withdrawal deadline is deemed to have been met if notification is sent before the deadline expires. The buyer has the burden of proof that the right of withdrawal has been exercised, and notification should therefore be made in writing (cancellation form, email, or letter) to info@ittar.no.
Please note that fragrance products are sensitive to hygiene and seal condition. The right of withdrawal applies as normal to unopened, sealed bottles. If the seal on the bottle has been broken by the buyer, the right of withdrawal may be affected — the seller will assess any reduction in value on a case-by-case basis in line with the Right of Cancellation Act.
If the seller has not provided information about the right of withdrawal and the standard cancellation form either before the order was placed or afterwards in accordance with the requirements of the Right of Cancellation Act, the withdrawal deadline is extended to 12 months after the end of the original deadline.
If the buyer withdraws from the purchase, the goods must be returned to the seller without undue delay and no later than 14 days from notification of the use of the right of withdrawal being given. The buyer bears the direct cost of returning the goods, unless otherwise agreed or the seller has failed to state that the buyer must bear this cost. The seller may not set a fee for the buyer's exercise of the right of withdrawal.
Upon withdrawal, the seller must refund the full purchase price to the buyer without undue delay, and no later than 14 days from the day the seller received notice of the buyer's decision to exercise the right of withdrawal. The seller may withhold payment until the goods have been received, or until the buyer has submitted documentation that the goods have been sent back. Refunds are made using the same means of payment as the buyer used, unless otherwise agreed.
Standard Cancellation Form
Fill in the fields below if you wish to withdraw from your purchase. When you press the button, your email app will open with a completed cancellation notice, addressed to Ittar, ready for you to review and send.
To: Ittar AS, Romeriksgata 55, 2003 Lillestrøm, Norway — info@ittar.no
If the seller does not deliver the goods, or delivers them late, in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules in the relevant chapter of the Sale of Goods Act, withhold payment, demand fulfilment, cancel the agreement, and/or claim compensation from the seller.
In the case of a claim for breach of contract, notice should be given to the seller stating what type of breach is being invoked.
If a defect exists in the goods, the buyer must, within a reasonable time after it was or should have been discovered, notify the seller that they intend to invoke the defect (complaint/reklamasjon). The deadline for complaint is, at the latest, within 2 years after the buyer took possession of the goods. If the goods, or parts of them, are intended to last considerably longer than 2 years, the complaint deadline is 5 years.
If the goods have a defect and this is not due to the buyer or circumstances on the buyer's side, the buyer may, in accordance with the rules of the Sale of Goods Act, withhold payment, choose between rectification and redelivery, demand a price reduction, demand the agreement be cancelled, and/or claim compensation from the seller.
If the buyer does not pay or fulfil the other obligations under the agreement, and this is not due to the seller or circumstances on the seller's side, the seller may, in accordance with the rules of the Sale of Goods Act, withhold the goods, demand fulfilment of the agreement, demand the agreement be cancelled, as well as claim compensation from the buyer. The seller will also, depending on the circumstances, be able to claim interest on late payment, debt collection fees, and a reasonable fee for uncollected goods.
Any warranty given by the seller or the manufacturer to the buyer is in addition to, and does not limit, the rights the buyer already has under mandatory legislation, including the right of complaint under section 10.
Unless the buyer consents otherwise, the seller may, in accordance with the Personal Data Act, only collect and store the personal data necessary for the seller to fulfil the agreement. The buyer's personal data will only be disclosed to third parties where necessary for the seller to complete the agreement with the buyer (for example, to Vipps MobilePay for payment processing and to Posten Bring for delivery), or where required by law.
Complaints should be addressed to the seller within a reasonable time, see sections 9 and 10 above. The parties shall attempt to resolve any disputes amicably. If this is not successful, the buyer may contact the Norwegian Consumer Council (Forbrukerrådet) for mediation. The Norwegian Consumer Authority (Forbrukertilsynet) can be contacted for guidance on consumer rights and consumer legislation. An agreement with a further mediation solution, e.g. through the Consumer Council, does not exclude the consumer's right to bring the matter before the ordinary courts.
If you live in the EU/EEA, you may also be able to refer a dispute to a certified out-of-court dispute resolution body via the European Commission's consumer redress directory: consumer-redress.ec.europa.eu/dispute-resolution-bodies. (Note: the previous EU Online Dispute Resolution platform was discontinued on 20 July 2025; the link above is its replacement.)